Customer Testimonials
Don franklin Monticello is completely, (Top Shelf)! Dealt with them in several areas over the years. Never had a problem in the slightest with any issue. Be it, in sales, service or support.
It’s always a pleasure having the team maintain my vehicle.
Very professional and courteous.
Great service for my oil change and tire rotation. Very courteous and professional.
(Translated by Google) Nice thumbs up (Original) Nice palce
Very kind and great service!!!
Great service from the entire staff all around. The most pleasant vehicle purchase I've ever had. My daughter LOVES her new car
Fantastic service and staff. Was in and out in no time.
Oil change and a replacement bulb for my headlight. I didn't have an appointment but they took my car in . In 20 minutes it was all done. They were very courteous and did a great job. I have always had great service from Don Franklin of Monticello Ky.
They always get me in quick if I need something I like the free car wash with vehicle purchase the staff is friendly and go out of their way to get you what you want
Selling new junk at inflated price breaks a week after you buy it
The service manager Tim was extremely accommodating. He and everyone were great to work with.
I have nothing but good to say about my experience with this dealership. The salesperson Matt was a no pressure, helpful delight to work with. The truck I bought was used, and upon arrival it had been serviced and washed. It was exactly as advertised. No surprise’s and a completely painless buying experience. I definitely recommend
Had to get a oil change
Great service, friendly people
Took Jeep in for service regarding the electronic brake control that another dealer "claims" to have installed and working. It did not work. D.F. Monticello took it in and found the issue quickly...great work guys. Thanks, Tim!
Mara Teng
I'm telling everyone....YOU GUYS ABSOLUTELY ROCK!
I'm coming out of an accident feeling down and out about my total loss, but by the strength of a car caring dealer buy the name of Matt Neal contacted us with "THE CAR" we could only imagine owning. It was like a miracle. The staff were so kind to answering all questions, and had all the patience you could ever ask for. It was truly a rare buy and we have only
MATT NEAL @ DON FRANKLIN AUTO TO THANK FOR. If it wasn't for Matt ... Read More Google - Jul 13, 2022
Matt Neal made it a great buying experience!
Nice location but not a wide selection of vehicles. I'll check back with them soon.
The customer service was impeccable very nice and helpful was in and out in no time and worked with me to get me the car I needed
Wish I could give this place zero stars. Took a vehicle in for a front end alignment. 20 mins later got a call stating it was done. Got to the lot and the front tires was leaning in and facing out on both sides. Started to work and and a load roaring sound came from the front. Took it to tlc car care and the alignment was way off. TLC took care of me got me back on the road. Need any work go to tlc
Staff was friendly, helpful and informative when purchasing my 2020 F150 Truck Zac Strunk ( sale person) Mary ( finance department)
Easy transaction. Nice people to work with.
Prentice Young is always getting people their best deal.
Awesome guys at Don Franklin Monticello.
Zac did a great job of helping me with my purchase. Excellent service and would recommend to anyone!
Bought a used car. Now buying used I am not expecting a perfect shape like new vehicle. My issue is the car I purchased had no check engine lights on when it was purchased. But magically the next day after buying there are check engine codes. Dealer did absolutely nothing to correct the issue other than waste my time and money. Do yourself a favor and find a different and more reputable dealership.
Back for another round of screwing from the bunch at Don Franklin. Picture of the dead showroom tells the whole story... If you are not desperate to buy, drive to a dealership that will be honest with you and take you into consideration. Let's face it, it is a lot of money that you are spending, you should be happy when you drive away!
I specifically asked if they would have me a loaner car, as I work and don't have time to take off and wait! I called over a week in advance and was told there would without a doubt be a loaner, now I'm having to sit at the dealership waiting and will be late for work because they didn't hold up there end!
I paid cash for my truck. I asked they not run my credit since I was refinancing my house....guess what....they ran it anyway! I won't go back. Unfortunately I didn't know until after I paid for my truck. I will tell EVERYONE I know! Super shady
Very unreliable vehicles with employees that will tell you anything to sell you a vehicle.DO NOT RECEMEND
Won't go back messed my credit up and sold me a lemon
I like how they advertise they treat you like family and that if you find a vehicle at one of their locations they’ll bring it to your local Don Franklin dealership. This so did not happen. I found a vehicle on the bardstown lot that I wanted to test drive and knew one of the salesman from the Monticello Don Franklin lot. And I asked him about getting the vehicle to Monticello just so I wouldn’t have to make a 30 minute drive into a 4 hr road trip to Bardstown and back.
Personal Experience. #SilverSpoon
I drove through the lot once and thought I was being mobbed by a herd of zombies. After speeding away I realized it was just a pack of car salesmen. Scary just the same.